At Pataugas Soldes Boutique, we strive to provide you with quality footwear and apparel while ensuring a seamless shopping experience. Below you’ll find detailed information about our shipping and return policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping (€12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

Free Shipping:

  • Available for orders over €50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain remote areas and parts of Asia.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from Pataugas Soldes Boutique. If you’re not happy with your order, you may return or exchange it within 15 days of receiving your package.

Return Conditions

To be eligible for a return or exchange:

  • Items must be in their original condition – unworn, unwashed, with all tags attached
  • Original packaging must be included
  • Proof of purchase (delivery note or receipt) must be provided

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Socks and underwear (if original packaging has been opened)
  • Sale or promotional items marked as « final sale » or « end of line »
  • Customized or modified items made to customer specifications

Return Process

Follow these steps to return an item:

Step 1: Request a Return

Email your return request to [email protected] using the following template:

Subject: Return Request – [Order Number]

Body:
Hello,

I would like to return the following item purchased from promochaussuresfr.com:

Order Number: [insert]
Product Name: [insert]
Product Reference Number: [if available]
Size/Color: [insert]
Reason for Return: [insert – wrong size, defect, change of mind, etc.]

I confirm that the item is in its original condition with all tags attached and in its original packaging.

I would like: [Refund/Exchange for [alternative product]]

Best regards,
[Your full name]
[Your email address]
[Your phone number]

Step 2: Receive Authorization

Our team will send you a return authorization with a reference number within 2 business days.

Step 3: Ship Your Return

Carefully package your item with the delivery note and ship to:

Pataugas Soldes Boutique – Returns Department
84 Rue Massenet
Nice, FR 56445

Step 4: Inspection

We will inspect your returned item within 3-5 business days of receipt.

Step 5: Refund/Exchange

Your refund or exchange will be processed once inspection is complete.

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. We recommend using a tracked and insured shipping service.

Refunds

Once your return is approved:

  • Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-10 business days after we receive and inspect your return
  • Amount: Only the item price will be refunded. Original shipping costs are non-refundable unless the return is due to our error

Note: The time it takes for the refund to appear in your account depends on your financial institution.

Exchanges

To exchange an item:

  • Clearly indicate in your return request the replacement product you want (size, color, model)
  • If the new product has a different price, we will adjust the amount accordingly
  • Shipping costs for the new item are your responsibility unless the exchange is due to our error

Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us immediately at [email protected] with clear photos of the issue
  • We will cover all return and replacement shipping costs
  • You may choose between a full refund or exchange

Customer Service

For any questions about our shipping or return policies, please contact our customer service team:

We’re here to help you with any questions or concerns about your order!